Shipping policy

Shipping Policy

Last updated: June 29, 2026

Thank you for shopping with Mac's Retro Hub LLC. We strive to process and ship your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
During periods of high order volume, processing times may be extended. If this occurs, we will notify you as soon as possible.

Shipping Methods and Delivery Times

We ship through major carriers such as USPS, UPS, and FedEx, depending on the size, weight, and destination of your order.

Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days (if offered at checkout)

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather, or other circumstances beyond our control.

Shipping Rates

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order unless otherwise stated.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information, if available.

Damaged, Lost, or Missing Packages

If your package arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and assist in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Mac's Retro Hub LLC is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

International Shipping

We currently ship to the United States, Australia, and 31 countries across Europe, including the EU, the United Kingdom, Switzerland, Norway, and Iceland.

Europe shipping rates:
- Standard International (7-14 business days): $18.00
- Priority International (6-10 business days): $35.00

Delivery times are estimates and begin once your order ships. Customs processing can occasionally cause delays outside our control.

Duties and taxes: International orders may be subject to import duties, taxes (such as VAT), and customs fees charged by the destination country. These charges are the responsibility of the customer and are typically collected by the carrier at delivery. Refused packages due to unpaid duties may not be eligible for a refund of shipping costs.

All international orders include tracking. If you have questions about shipping to your country, please contact us before ordering.